This led to 7200 of these users changing their negative reviews to positive ones. On September 30th, MiHoYo sent a message to every single player to say they had added two new rewards: expensive loot and some in-game currency, which ended up satisfying many players. Ratings & reviews dashboard, Google Play Rating Dynamics Developer’s reactionĪll players have received in-game rewards But nothing yet had been said about the in-game bonuses that players had been so eagerly waiting for. The drop as a result of the anniversary day catastrophe began earlier, on September 20th - falling from 4.5 to 4.3, when the company issued a release announcing the plans for events and gifts that users could win. On the same day, 7,900 Google Play users changed their previous positive rating for the game to a negative one: Ratings & reviews dashboard, Google Play Reviews Dynamics And the day after that, the number of reviews exceeded 200,000, which was the highest number of reviews in that period.

The following day, users left 131,445 reviews with an average review rating of 2.2.

Ratings & reviews dashboard, Google Play Rating Dynamics On that day, 1,120,000 users rated the game with an average rating of 2.4. Genshin Impact's average rating plummeted, going from 4.3 to 2.4 on its anniversary day, September 28th. This meant that loyal paying players who did not want to participate in the events but who are an integral part of the company's earnings were left with nothing. What’s more, users were indignant that the gifts were only given to winners of the competition. Pay users were upset that the bonuses were not significant to the progression of the account in the game itself. Among the announcements, there was to be a limited amount of in-game bonuses for logging in on the day of the anniversary, which turned out to be an insignificant amount of bonuses, according to users later on. These included several online events, creative contests, and cosplay competitions with prizes and gifts. To celebrate the game's first anniversary, the development team decided to organize a series of events to support the community. Google Play users reviews, Reply to reviews, AppFollow

On September 28, Genshin Impact, made by MiHoYo, was hit with a barrage of negative reviews on Google Play by players dissatisfied with the anniversary gifts from MiHoYo to celebrate the game's first anniversary.

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